Please note: Loyalty terms are subject to change.

MRG Loyalty Program – Frequently Asked Questions

What are the Rewards?

Loyalty Members earn a Rewards for accumulating Points. Rewards are available at Point Tiers: $20 at 400 Points, $40 at 750 Points, and $60 at 1000 Points

How do I join the Loyalty Program?

Sign Up Online! >>Please note: if your email address is entered incorrectly, you will not be able to remotely log into your account for actions like checking your Point Balance & Reward status

How do I accrue Points and earn Rewards?

Loyalty Members accrue one Point for every dollar spent on food & drinks. This applies to purchases in the restaurant and purchases via our Online Ordering System. When a Loyalty Member earns a Reward, it automatically loads into the Loyalty Member’s User Account so there is no need to keep track of emails or certificates.

Are there any exclusions on accruing Points?

Points are NOT earned on Holidays, Banquet Bookings, Gift Cards, or E-Gift Card sales.

How are my Points accrued and tracked?

Loyalty Members must tell your server or bartender BEFORE cashing out their check to have the Points accrued in their Account. Additionally, Loyalty Members will also accrue Points on orders placed through MRG’s Online Ordering System when signed into their Loyalty Account. Points are automatically tracked digitally in the Loyalty Member’s User Account.

Do points expire?

No. Points will stay in your Account until you redeem a Reward.

How do I find my Point Balance?

– In Person:
You will find your Point Balance printed on the bottom of your check.
>>Please note: the Point Balance that is printed on the check will reflect activity previous to your current visit, and will update your Point Balance total AFTER the current visit’s balance paid is received.

You can also ask your server or bartender at your visit.

– Remotely:
You need to have an email address associated with your User Account to check your Point Balance. You can find your balance using our Online Ordering System [CLICK HERE] and logging into your account with your email address. You will find the Account [Sign In] Link on the top right of your screen. >>Please note: Logging in for the 1st time will require you to make a Password to your Loyalty User/Online Ordering Account.

How do I create a Password to my Loyalty User Account?

While on MRG’s Online Ordering website – Click on the Account [Sign In] link on the top right of your screen. In the Sign in pop-up, click the “Need help?” below the blue [Sign in] button. From there – add your User Account Email address and click the [Send password reset link] Button. From there, you should receive an email with a link to set your password. Following that – you should be able to use that Password to Log into your Loyalty User Account.

How do I use my Reward?

Just let your server or bartender know when you’re ready to redeem your Reward and they can apply it to your check. You can also apply a Reward you’ve earned to your online orders using our Online Ordering system.

Do rewards expire?

No.

Can I transfer my Points Balance to another guest, or combine my balance with another guest’s Point total?

No. Your Points are assigned to your unique User Account and cannot be transferred.

Can we split Points between two of more guests at our table?

Unfortunately, the system allows only one user to collect Points on a check. We are also unable to split checks on a table.

Are there any exclusions on redeeming my Rewards?

No. A Reward cannot be redeemed with 3rd Party delivery partners.

Can I use Rewards towards gratuity/service charge?

No. A Reward does not have any cash value and will not translate to gratuity

Can I get cash back on a Reward balance?

No. A Reward does not have any cash value.

I forgot to tell my server that I was a Loyalty Member before I closed out my check, can you add my Points to my account?

NO. THE SYSTEM CANNOT RETROACTIVELY ADD POINTS TO YOUR ACCOUNT.

Can I have multiple Loyalty User Accounts?

Some guests end up with more than one Loyalty User Account so the Points for their visits are being distributed to different accounts and it takes longer to earn a Reward. You should only have one Loyalty User Account. If you have been informed by an MRG staff member that you have multiple User Accounts in the system, just email owen@millrestaurantgroup.com so we can combine your accounts.

How do I change my email or phone number associated with my Loyalty User Account?

If you need to change any of your personal information, please email owen@millrestaurantgroup.com and we will update your profile.

What if my phone number isn’t working in the restaurant or when I try to check my balance?

We must not have your current phone number on your Loyalty User Account profile. Please email owen@millrestaurantgroup.com with your Name and the phone number/email address you’d like associated with your User Account so we can add it to your profile and everything will work. Please note: Loyalty terms are subject to change.